Hopy Terms of Use

These terms apply to your use of the Hopy rider and driver apps. You sign in to Hopy with your Orbit Account, so the Orbit Account Terms of Use and Privacy Policy also apply. You accept this text the first time you open Hopy.

1. Parties

Hopy is provided by: Orbit Helm (a company being incorporated in England and Wales; its registration details will be added to this text once it is incorporated). In this text, "Hopy" is referred to as "we"; the person requesting a ride as the "rider", and the person providing the ride as the "driver".

2. What Hopy does

Hopy is a platform that connects riders who request a ride with nearby drivers. The ride is provided by the driver; Hopy is not a party to the transport service, but provides the matching, ride tracking and fare estimate. Drivers are not Hopy's employees; they provide their services in their own name.

3. For riders

• You must be at least 18 years old to request a ride. If you request a ride for someone younger, you must be with them.
• Enter your pick-up and drop-off points correctly; don't keep the driver waiting for long.
• Treat the vehicle, the driver and other riders with respect; don't make the vehicle dirty or damage it.
• You can cancel your request before a driver accepts it. Cancelling frequently after the driver has set off may lead to your account being restricted.

4. For drivers

• You must have a valid driving licence, and your vehicle must have its registration certificate, compulsory insurance and inspection; you must hold the permits required by applicable legislation to carry passengers. You must show your documents when we ask for them.
• You must drive the vehicle registered in the app and drive it yourself; you may not let anyone else use your account.
• You are responsible for obeying traffic rules and taking the rider safely and by the most reasonable route.
• You must not cancel a ride you have accepted without a valid reason.
• Tax and similar obligations are your own responsibility.

5. Fares and payment

Before you request a ride, you see an estimated fare based on the vehicle class, distance and time. The final fare may change depending on the actual distance and time, and is shown when the ride ends. Until in-app payment is added, you pay the fare directly to the driver at the end of the ride. If you want to dispute a fare, write to account@orbithelm.com within 7 days after the ride.

6. Location

Hopy uses your location in order to work: for riders, at the pick-up point and during the ride; for drivers, for as long as they are online. A driver's location is shown to riders only while the driver is online. Details are in the Privacy Policy.

7. Safety and complaints

If you find yourself in an unsafe situation during a ride, call 112 first in an emergency. Then report it to us; we will look into it and block the account concerned if necessary. You can also write to us about lost items.

8. Blocking on Hopy

If you breach these terms, if complaints are verified, or if there is a security concern, the Hopy team may block your account on Hopy. The block covers Hopy only; your Orbit Account and other Orbit Helm apps are not affected. You see the reason for the block in the app and can appeal from there; the outcome of your appeal is sent to your email.

9. Liability

We make every effort to keep Hopy running without interruption or errors, but we cannot guarantee this. To the extent permitted by applicable law, losses arising from the behaviour of the driver or the rider during a ride are the responsibility of that person. This clause does not limit the rights you have as a consumer under the law that cannot be excluded by contract.

10. Changes to these terms

We may update these terms. If there is a significant change, we will present the new text for your acceptance the next time you open Hopy.

11. Governing law and contact

These terms are governed by the law of England and Wales. If you live in Türkiye or another country as a consumer, that country's mandatory consumer protection rules and routes of redress are preserved. For questions: account@orbithelm.com

Translated from the Turkish text.